Last Updated: October 25, 2023
In order to make our website available to you, we use the services of hosting companies, such as the provision of web servers, storage space, database services, security services and maintenance services.
When you visit our website or its individual pages, your device’s browser automatically sends information to our website server. This information is stored in log files by us or by our hosting provider. The following information is stored:
This data is processed for the following purposes:
When you place an order, we process your personal data in order to perform our contractual obligations. This data includes:
You can register on our website by entering your name and email address. Registration is voluntary and is based on your voluntary consent. The transmission of any other personal data is determined by the input form used for the registration. The collected personal data is used for the purposes of offering our services as well as to contact you in order to provide you with information regarding our services and your registration. You can view your personal data and make changes to this data via your personal user access. Your data will be stored until you delete your user account or instruct us to delete your data. If we are obliged to store your personal data due to legal, commercial and tax-related retention periods, the processing of your personal data will be restricted accordingly until the expiry of the retention periods and this data will then be deleted.
When you register on our website or use your user account, we store your IP address and the time of your use of our website. Storage of your data is in your interest in order to protect you from misuse and other unauthorized use. Your data will not be transferred to third parties, unless necessary to fulfill contractual obligations, for the pursuit of any claims to which we are entitled, or if there is a legal obligation. IP addresses are anonymized.
Our website is intended for use by individuals who are at least 18 years old, or who have parental/guardian consent or are emancipated minors. We do not knowingly collect personal information from children under the age of 13 without parental/guardian consent. If you believe that a child has provided us with personal information without parental/guardian consent, please contact us. We also comply with other age restrictions and requirements in accordance with applicable local laws.
If you would like to exercise a right under a different privacy law, please contact us.
From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements, or other business reasons. We will provide notice of substantive changes and, where legally required, will obtain your consent. We may provide notice via email, by posting a notification on our website, or by other means, consistent with applicable law.
Last Updated: October 25, 2023
Thank you for choosing Hynx Labs for your tech repair! We appreciate your business and hope for your continued support. Unfortunately, as part of doing business, we must establish a Service Agreement. Please read the Service Agreement as well as the Terms of Use, incorporated by reference, carefully before accessing and/or using any part of the “Services” (defined below).
The following Service Agreement is between Monavaz, LLC. (including any existing or any future subsidiaries of Monavaz, LLC. as well as their affiliates, directors, officers, employees and agents [“Monavaz”]) and the user (“you”). These terms govern all use of services available from Monavaz (the “Services”). The Services are owned and operated by Monavaz and are offered subject to acceptance without modification of all of the terms and conditions contained herein (the “Service Agreement”) and all other operating rules, policies and procedures that may be published from time to time by Monavaz.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
If your device is capable of storing software programs, data, and other information, you should make periodic backup copies of the information contained on your device to protect the contents and as a precaution against possible operational failures.
Before submitting your device for the Service you should make a separate backup copy of the contents of its storage media, remove all personal information and disable all security passwords.
Monavaz provides a limited warranty on some parts that are purchased from Monavaz for the Service (the “Parts”). In the event of any defect in materials and workmanship, you will be able to direct your claims for the Parts to Monavaz for the duration of life on the Parts.
This warranty only applies to the Parts that receive a notice of warranty upon purchase and does not apply to any parts not purchased from Monavaz, even if used in the Service. This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Parts outside the technical specifications or other published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Monavaz; (g) to the Parts that have been modified to alter functionality or capability without the written permission of Monavaz; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Parts; or (i) if any serial number has been removed or defaced from the Parts; (j) you no longer have access to your receipt showing a notice of warranty, or (k) if the Part is stolen or Monavaz reasonably believes that the Part is stolen based on information provided by law enforcement authorities.
If you submit a valid claim under the Lifetime Warranty, Monavaz will, at its option:
When the Part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Monavaz’s property.
Before receiving warranty service, Monavaz or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Monavaz’s procedures for obtaining warranty service.
Monavaz provides no warranties nor guarantees on the removal of malware nor on the malware malware will be completed removed.
Device Retainment applies to select devices, determined at Monavaz’s discretion. Monavaz will attempt, with no warranties nor guarantees, to maintain the operational functionality of your device as intended by the OEM, with exceptions to software updates. Monavaz may install system software updates and the contents of your device’s storage media may be erased, replaced and/or reformatted as part of the Service.
All warranties, conditions and other terms not set out in this document are excluded. Monavaz does not warrant, represent or undertake that it will be able to repair any device without risk to and/or loss of information and/or data stored on the device.
In no event shall Monavaz be liable for:
The provisions of the Service Agreement shall not apply to (a) death or personal injury, (b) fraud or gross negligence; or (c) fraudulent misrepresentation; or (d) any other liability that cannot be limited or excluded as a matter of law.
Monavaz will maintain and use customer information in accordance with the Monavaz Privacy Policy
Monavaz may change the Service Agreement at any time and may provide notice by posting a notification on our website or by other means, consistent with applicable law.
Last Updated: October 25, 2023
The Terms of Use are between Monavaz, LLC. (including any existing or any future subsidiaries of Monavaz, LLC. including their affiliates, directors, officers, employees and agents [“Monavaz”]) and the user (“you”). The Terms of Use contain a mandatory Arbitration Provision that, as further set forth in the Terms of Use, requires the use of arbitration on an individual basis to resolve disputes. This means that Monavaz and you are each giving up the right to sue each other in court or in class actions of any kind. In arbitration, there is no judge or jury and there is less discovery and appellate review than in court.
The following Terms of Use governs all use of Monavaz’s websites, such as hynxlabs.com and ouimo.me, (the “Sites”) and services available by Monavaz through physical locations or the Sites (the “Services”). The Services are owned and operated by Monavaz and are offered subject to acceptance without modification of all of the terms and conditions contained herein (the “Terms of Use”) and all other operating rules, policies and procedures that may be published from time to time on the Sites by Monavaz.
By visiting the Sites and/or using the Services, you agree to become bound by the Terms of Use and the Monavaz Privacy Policy, incorporated by reference. You affirm that you are of legal age to enter into the Terms of Use, or, if you are not, that you have obtained parental or guardian consent and your parent or guardian consents to these terms on your behalf. If you violate or do not agree to the Terms of Use, then your access to and use of the Sites and the Services is unauthorized. The Terms of Use apply to all users of the Services, including any visitor or member on the Sites. If you do not unconditionally agree to all the terms and conditions of the Terms of Use, you do not have any right to use the Sites or the Services. Monavaz’s acceptance is expressly conditioned upon your assent to all the terms and conditions of this agreement; your continued use of or access to the Site and/or the Services will be deemed acceptance of the Terms of Use.
The Service is available only to individuals who are at least 18 years old or who are emancipated minors, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Terms of Use, and to abide by and comply with the Terms of Use. In any case the Sites and the Services is not intended for children under the age of 13. If you are less than 13 years of age, please do not use the Sites or the Services. Monavaz may, at its sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time.
Monavaz reserves the right, at its sole discretion, to modify or replace any of the Terms of Use at any time, by posting the modified Terms of Use or other policies or guidelines on the Sites or at physical locations, and if permitted to do so, sending you an email notifying you of the nature of the modifications and a link to the modified document on the Sites so that you may review it. It is your responsibility to check the Terms of Use periodically for changes. Any such changes will not apply to any dispute between Monavaz and you arising prior to the date on which we posted the revised Terms of Use incorporating such changes or otherwise notified you of such changes. The “Last Updated” legend above indicates when the Terms of Use were last changed. Your continued use of the Sites and/or the Services following the posting or notification of any changes to the Terms of Use constitutes your acceptance of those changes and your agreement to abide and be bound by the Terms of Use, as amended. If at any time you choose not to accept the Terms of Use, including following receipt of notification of any modifications hereto, then please do not use the Sites or the Services.
While there are important points throughout the Terms of Use, please note the Disclaimers of Warranties and Limitations on Liability explained below.
THE SITES AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. MONAVAZ MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITES’ CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITES AND/OR THE SERVICES, (III) CONSEQUENCES OF USING THE SITES OR YOUR EXPOSURE TO ANY CONTENT OR USER SUBMISSIONS ON THE SITE, (IV) UNAUTHORIZED DISCLOSURE OF IMAGE, INFORMATION OR DATA THAT RESULTS FROM THE UPLOAD, DOWNLOAD OR STORAGE OF USER SUBMISSIONS, OR (V) STATISTICS PROVIDED TO YOU OR OTHER USERS OF THE SITES AND/OR THE SERVICES INCLUDING BUT NOT LIMITED TO SITE ACTIVITY, SEARCH RESULTS, OR CONTENT VIEWS. MONAVAZ IS NOT RESPONSIBLE FOR ANY SEARCH RESULTS OR RANKINGS OR THE ADDITION OF OR CHANGE TO ASSOCIATED METADATA OF CONTENT ON THE SITES. MONAVAZ, AND ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (A) THE SITES AND/OR SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SITES AND/OR SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) THE SITES AND/OR THE SERVICES WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, OR (E) THE RESULTS OF USING THE SITES AND/OR THE SERVICES WILL MEET YOUR REQUIREMENTS. MONAVAZ DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITES AND/OR THE SERVICES OR ANY HYPERLINKED SITE OR FEATURED IN THE CONTENT OF THE SITES OR ANY BANNER OR OTHER ADVERTISING, AND MONAVAZ WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR USE OF A SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. YOUR USE OF THE SITES AND/OR THE SERVICES AND ANY CONTENT IS SOLELY AT YOUR OWN DISCRETION AND RISK. WITHOUT LIMITATION OF THE GENERALITY OF THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR (1) THE DECISIONS THAT YOU MAY MAKE REGARDING THE SITES AND/OR THE SERVICES; (2) USE OF THE SITES AND/OR THE SERVICES OR CONTENT INCLUDING WITHOUT LIMITATION ANY CONTENT, DATA, INFORMATION, OR OTHER MATERIAL ACCESSED BY YOU IN CONNECTION WITH THE SITES AND/OR THE SERVICES OR THROUGH YOUR ACCOUNT, COMPUTER SYSTEM OR MOBILE DEVICE OR ANY LOSS OF DATA; AND (3) ANY LOSS, DAMAGE OR OTHER EFFECTS ON YOU THAT MAY RESULT FROM USE OF THE SITES AND/OR THE SERVICES OR ANY CONTENT OR THE FAILURE TO COMPLY WITH THESE TERMS. NO INFORMATION OR ADVICE, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM MONAVAZ OR THROUGH THE SITES AND/OR THE SERVICES WILL CREATE ANY WARRANTY OR IN ANY WAY AFFECT THE DISCLAIMERS OF WARRANTY OR LIMITATIONS OF LIABILITY EXPRESSLY PROVIDED IN THESE TERMS.
IN NO EVENT WILL MONAVAZ, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL THEORY WITH RESPECT TO THE SITES AND/OR THE SERVICES (I) FOR ANY LOST PROFITS OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES ARISING FROM (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, OR (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO THE SITES AND USE OF THE SERVICES, (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) $10. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MONAVAZ ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITES AND/OR THE SERVICES; (II) ERRORS OR OMISSIONS IN ANY CONTENT OR LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR OTHERWISE MADE AVAILABLE THROUGH THE SITES AND/OR THE SERVICES; OR (III) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO CERTAIN OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
You will defend, indemnify, and hold harmless Monavaz, its affiliates and its and its affiliates’ employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees and legal expenses, that arise from (a) your use or misuse of, or access to the Sites and/or the Services; (b) your violation of the Terms of Use; or, (c) the infringement by you, or any third party using your account, of any intellectual property, privacy, publicity or other right of any person or entity. Monavaz reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Monavaz in asserting any available defenses. This obligation survives indefinitely the termination and/or expiration of the Terms of Use and/or your status as a Monavaz User.
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
IF ANY PROVISION OF THE TERMS OF USE, AS APPLIED TO EITHER PARTY OR TO ANY CIRCUMSTANCES, SHALL BE FOUND BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE BUT WOULD BE ENFORCEABLE IF SOME PART WERE DELETED OR THE PERIOD OR AREA OF APPLICATION WERE REDUCED, THEN SUCH PROVISION SHALL APPLY WITH THE MODIFICATION NECESSARY TO MAKE IT ENFORCEABLE, AND SHALL IN NO WAY AFFECT ANY OTHER PROVISION OF THE TERMS OF USE OR THE VALIDITY OR ENFORCEABILITY OF THE TERMS OF USE.
EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT AND LARCENY AGAINST MONAVAZ, ALL DISPUTES ARISING OUT OF OR RELATED TO THE TERMS OF USE OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND MONAVAZ, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT MONAVAZ AND YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.
The Sites may contain links to other websites. Such links are not endorsements of any products and/or services found on such sites, and no information on these sites has been endorsed nor approved by us unless stated otherwise by us. Some words used throughout the website may be registered trademarks. Such trademarks belong to their respective companies. Monavaz has no affiliation and/or endorsement with these companies unless stated explicitly otherwise. Monavaz takes no ownership of these trademarks.
You may be charged for your use of the Services, in such case, Monavaz will charge your selected payment method (such as your credit card, debit card, gift card/code, or other method available at the time you are charged) for the Services, including any applicable taxes.
If your primary payment method cannot be charged for any reason (such as expiration or insufficient funds), you authorize Monavaz to attempt to charge your other eligible payment methods on file. If we cannot charge you, you remain responsible for any uncollected amounts, and we may attempt to charge you again or request that you provide another payment method. In accordance with local law, Monavaz may automatically update your payment information regarding your payment methods if provided such information by the payment networks or your financial institutions. If technical problems prevent or unreasonably delay delivery of the Services, your exclusive and sole remedy is refund of the price paid, as determined by Monavaz. From time to time, Monavaz may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Monavaz to a corresponding counterclaim.
When your device (such as smartphones, tablets, smartwatches, or personal computers provided to Monavaz for use of the Services [the “Devices”]) is provided to Monavaz, the Devices become Monavaz’s property until payment has been satisfied.
Upon satisfactory payment, the Devices become your property. If unsatisfactory payment occurs (such as complete failure of payment or lack of payment), Monavaz will hold the Devices in possession for two (2) weeks from payment failure; after which, Monavaz may sell off the Devices.
Advertisements and coupons are determined current or valid at the sole discretion of Monavaz.
Monavaz may terminate the Services or your access to all or any part of the Sites and/or the Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate your account, contact us. All provisions of the Terms of Use which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.