PrivacyPolicy

Information We Collect

• Contact Information Name, email address, phone number, postal address when you inquire about our services, request a quote, or enter into a contract with us.
• Project-Related Information Details about the website or app development project you are interested in or have contracted us for. This may include your business information, target audience, desired features, and content.
• Usage Data As outlined below under “Access to Data & Log Files,” we collect certain information about visitors to our website.
• Account Information We may collect and store your login credentials and information related to your account activity.
• Communication Data Records of our correspondence with you, including emails and other communications.

How We Use Your Information

• Customer Service To respond to your inquiries and provide you with information about our services.
• Project Support So we can provide you with quotes, deliver the services you request, and progress reports on such services.
• Administrative Purposes For account management (if applicable). It also helps with our internal operations and legal compliance.

Hosting

In order to make our website available to you, we use the services of hosting companies, such as the provision of web servers, storage space, database services, security services and maintenance services.

Access to Data & Log Files

When you visit our website or its individual pages, your device’s browser automatically sends information to our website server. This information is stored in log files by us or by our hosting provider. Such as the requesting IP address, the timestamp of access, and the specific file accessed (including its URL).

This data helps us deliver our website and its content, conduct anonymous statistical analysis of user interactions, ensure website usability and connection quality, and improve our site’s optimization, security, and stability.

Contract Data

When you place an order, we process your personal data in order to perform our contractual obligations. This data includes:

• Personal Information Such as your name, address and contact data, invoice addresses or alternate recipients and, if necessary, your date of birth.
• Contract Data Such as the subject matter and duration of the contract and customer category.
• Payment Data Such as bank details, credit/debit card data, and payment history.

Sharing Your Information

We may share your personal information with the following categories of recipients:

• Service Providers Third-party companies that provide services on our behalf, such as hosting, email services, payment processing (if applicable), and analytics. These providers are contractually obligated to protect your information.
• Business Partners In some cases, we may collaborate with business partners to provide specific services. We will only share your information with them if necessary for the service and with your consent where required.
• Legal Authorities We may disclose your information to legal authorities if required by law or legal process, or to protect our rights and the safety of others.
• Monavaz, LLC As Hynx Labs is owned by Monavaz, LLC, we may share your information within our parent company for internal administrative purposes.

Data Security

We employ robust security measures to safeguard your personal information against unauthorized access, use, or disclosure.

• Access Control & Authorization Access to personal information is strictly limited to authorized personnel who require it to perform their duties. We implement strong access control mechanisms and authorization protocols.
• Firewalls & Intrusion Detection Systems Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access and monitor for suspicious activity.
• Regular Security Audits We conduct periodic security assessments and audits of our systems and infrastructure to identify and address potential vulnerabilities.
• Encryption All sensitive user data is protected using robust encryption algorithms with unique keys and salts during storage and transmission.
• Data Minimization We adhere to the principle of data minimization by collecting and retaining only the personal information necessary for specified purposes.
• Form Data We implement security protocols, including the use of nonces and other cryptographic methods, to prevent common web application attacks such as cross-site scripting (XSS) and cross-site request forgery (CSRF).
• Two-Factor Authentication For enhanced account security, we offer the option of two-factor authentication. Users are responsible for enabling and utilizing this feature to protect their accounts.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access, Correction, and Deletion You have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, and, in certain circumstances, ask us to delete your information.
• Object to or Restrict Processing You can object to the processing of your personal information under specific conditions and request that we restrict how we use your data in certain cases.
• Data Portability and Consent Withdrawal You have the right to receive your data in a structured, portable format, and if we rely on your consent to process your data, you can withdraw that consent at any time.
• Lodge a Complaint You have the right to file a complaint with a supervisory authority if you believe our processing of your personal information violates applicable laws.

To exercise any of these rights, or if you have any questions about this Privacy Policy or our privacy practices, please contact us.

Children’s Privacy

Our website is intended for use by individuals who are at least 18 years old, or who have parental or guardian consent or are emancipated minors. We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If you believe that a child has provided us with personal information without parental or guardian consent, please contact us. We also comply with other age restrictions and requirements in accordance with applicable local laws.

Exercising Rights Under Other Privacy Laws

If you would like to exercise a right under a different privacy law, please contact us.

Changes to this Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements, or other business reasons. We will provide notice of substantive changes and, where legally required, will obtain your consent. We may provide notice via email, by posting a notification on our website, or by other means, consistent with applicable law.